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Ron Jones

IT, Information Technology and Services

Hi, I'm Ron Jones. Welcome to my profile!

Ron Jones's Bio:

Relationship management, leading via strengths, and an insatiable focus on process improvements are a cornerstone of how I work and look to succeed. I believe in continually improving systems, process, and people. I am passionate about collaboration. I believe in team focused leadership. When the group succeeds, I succeed. I provide customer focused management with technical expertise in information systems and service management. I have taken on many different roles in my IT career. I'm love to embrace a challenge and never shied away from a stretch assignments. Mistake I've made a few, but I have been resilient to learn and grow from them. If my profile resonates with you I am open for a connection to discuss this further. I am an Experience IT Systems, Service Management, & Service Delivery Leader With over 15 years of vast experiences in IT network operations, IT engineering, and IT Service Management. I've managed teams overseeing enterprise systems for global service providers like BlackBerry (RIM) and Doubleclick (now part of Google). Key expertise and experiences: Strengthening business relationship management - breaking down pillars between teams Focusing on process improvement, maturing, and automation - Six Sigma, ITIL, ITSM Acknowledged leadership - mentoring, coaching, managing Specialties: Leader and senior service manager, enterprise IT system and infrastructure, global network operations and engineering services ans systems, network monitoring and tools, telecom and mobile IT solutions, vendor management, IT Service Management (ITSM), IT Service Management, Service Delivery Management (SDM). Managed Service Provider (MSP), Cloud managed services (Microsoft Azure). DevOps Open to discuss opportunities My name is Ron Jones Email: ronaldjones(at)gmail(dot)com Twitter: @ronjones_ Phone: 905-815-2733

Ron Jones's Experience:

  • Member at HAPPEN Networking

    February 2013 - September 2013

    Professional networking and development on the road to my next career success

  • Manager, Service Assurance Engineering at RIM | BlackBerry

    July 2012 - February 2013

    Managing a technical team focused on engineering and supporting monitoring solutions for our IT and BlackBerry infrastructure. We focused on traditional "bare metal" monitoring and working on improving cloud monitoring and SaaS solutions

  • Manager, Service Delivery (Governance, Process, and AutomationTools) at RIM | BlackBerry

    January 2010 - June 2012

    Leading a service management delivery team that working on intake customer request governance, process design and documentation, and process improvement and process automation tools. Improved ITSM working on KPIs, Dashboards, and Service Catalogue (Catalog)

  • Manager, Service Assurance Business Relations and Strategy at RIM | BlackBerry

    February 2009 - January 2010

    Managed a team focusing on building a business relationship team that bridged the gap between IT customers and IT solutions

  • Manager, Network Operations Centre at RIM | BlackBerry

    2004 - February 2009

    Managed the BlackBerry NA/AP NOC, a team giving 7/24 coverage of our network systems, and incident command for our global services, covering services used by tens of millions of BlackBerry users

  • Manager, Network Operations at DoubleClick

    March 2002 - October 2003

    Managed the global NOC team

  • Manager, NOC at Maxlink Communications

    June 1998 - February 2002

    Managed the NOC for a Canadian wireless service provider

  • Service Delivery Manager at Infusion

    September 2013

Ron Jones's Education:

  • Ryerson University

    Electrical Engineering

Ron Jones's Interests & Activities:

Tech, Cycling, Movies, BBQ, Sports, Family




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